Blog
Introducing our Plain integration
Mads Lunau Liechti
Co-founder
You can now integrate your Parahelp agent into Plain to resolve tickets across email, live chat, and Slack.
We've partnered with Plain - the team has built an incredible ticketing system for B2B teams.
Cursor, Framer, Fyxer, and many other fast-moving startups already run their Parahelp agents in Plain. Their agents resolve tickets end-to-end - from product questions to technical troubleshooting - with a resolution rate of >65%.
"We wanted an AI agent that could take action, not just provide information. Parahelp delivers on that!"
- Yannis Karagkiouloglou, Fyxer
How it works
You connect your Parahelp agent as a machine user in your Plain workspace, and it works the queue like a team member.
When a ticket is assigned to it, it starts working on it - responding to customers across email, live chat, and Slack
When it needs to escalate a ticket, it reassigns the ticket to a team member, following your trial rules.
As it handles a ticket, it keeps Plain up to date - ticket state, priority, tags, and customer data
You define how your agent handles tickets by describing it to Parahelp - how it behaves in Plain, uses your other tools, what policies it follows and knowledge it uses, when and how it transfers a ticket, and more.
Full details: docs.parahelp.com/guides/plain-setup
Parahelp agents have resolved millions of tickets for the world's fastest-growing companies, including Cursor, Replit, Lovable, Bolt, and Framer.