Support Agent

Support Agent

Resolves even your most complex customer issues end-to-end through email, live chat, and Slack.

Resolves even your most complex customer issues end-to-end through email, live chat, and Slack.

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Zendesk

Intercom

Front

Plain

Pylon

How it resolves complex customer issues

Channels

Connects to your customer channels via your ticketing system, such as Zendesk, Intercom, Front, Plain, and Pylon.

Connects to your docs, help center, internal knowledge, and other knowledge sources.

Tools (built by Internal Agent)

Connects securely to Stripe, Retool, Linear, and any other tool with an API or MCP to take scoped actions.

Knowledge

Connects to your docs, help center, and other knowledge sources.

Memory (built by Internal Agent)

Follows natural language instructions when handling customer issues.

Built-in guardrails

Intelligent escalations

Hands off when context is missing. Routes to the right team and keeps the customer informed.

Team approvals

Pause for human approval on sensitive actions. Approve from Slack with full ticket context.

Hard-coded rules

Enforce rules in code, not just prompts. Runs before every action.

Resolves your first customer issue within hours

Hour 1: Context context sources and tools

Connect your context and tools, and the Internal Agent builds and tests your Customer Agent.

Hour 2: Review configurations

Review and refine your Customer Agent's configurations by chatting with the Parahelp.

Hour 3: Set it live

Set your Customer Agent live across your customer channels to resolve issues.

Hour 1: Context context sources and tools

Connect your context and tools, and the Internal Agent builds and tests your Customer Agent.

Hour 2: Review configurations

Review and refine your Customer Agent's configurations by chatting with the Parahelp.

Hour 3: Set it live

Set your Customer Agent live across your customer channels to resolve issues.

Explore Internal Agent

Continuously improves your Customer Agent

Reactive

Proactive

Reactive

Proactive