Customer Agent

Customer Agent

Resolves even your most complex support tickets end-to-end through email, live chat, and Slack.

Resolves even your most complex support tickets end-to-end through email, live chat, and Slack.

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Zendesk

Intercom

Front

Plain

Pylon

How it resolves complex support tickets

Channels

Connects to your customer communication channels via your ticketing system, such as Zendesk, Intercom, Front, Plain, and Pylon.

Connects to your docs, help center, internal knowledge, and other knowledge sources.

Tools (built by Internal Agent)

Connects to Stripe, Retool, Linear, and your other tools to take actions.

Knowledge

Connects to your docs, help center, and other knowledge sources.

Memory (built by Internal Agent)

Follows natural language instructions when handling support tickets.

Built-in guardrails

Intelligent escalations

Hands off when context is missing. Routes to the right team and keeps the customer informed.

Team approvals

Pause for human approval on sensitive actions. Approve from Slack with full ticket context.

Hard-coded rules

Enforce rules in code, not just prompts. Runs before every action.

Build your Customer Agent in hours

Hour 1: Context context sources and tools

Connect your context and tools, and the Internal Agent builds and tests your Customer Agent.

Hour 2: Review configurations

Review and refine your Customer Agent's configurations by chatting with the Parahelp.

Hour 3: Set it live

Set your Customer Agent live across your customer channels to resolve tickets.

Hour 1: Context context sources and tools

Connect your context and tools, and the Internal Agent builds and tests your Customer Agent.

Hour 2: Review configurations

Review and refine your Customer Agent's configurations by chatting with the Parahelp.

Hour 3: Set it live

Set your Customer Agent live across your customer channels to resolve tickets.

Explore Internal Agent

Continuously improve your Customer Agent

Reactive

Proactive

Reactive

Proactive