About us
Parahelp is the AI support agent for software companies. Like a teammate, our agent resolves support tickets end-to-end by using a company's existing infrastructure, including tools like Slack, Stripe, Retool, and Linear.
We're building Parahelp because we believe context—not intelligence—will be the bottleneck for the future of AI coworkers.
Focus right now: Building an AI coworker that can fully perform the work of a human support agent at a software company.
Mission: To build AI coworkers that leverage the context from customer conversations to automate work across support, success, product, and engineering.
Our momentum:
Launched in August 2024.
Working with leading software companies like Perplexity, Framer, Replit, and HeyGen.
Backed by Y Combinator, Paul Graham, Perplexity Fund, Hidden Capital, and founders of Replit, Framer, Calm, ElevenLabs, Runway, Speak, Zendesk, etc.
Our values
Customers first. We succeed when our customers succeed.
Revenue growth is our key metric. Right now, companies are redefining how they work by implementing AI, and Parahelp must be the product they pick to help them. Revenue growth indicates if we are.
Clock speed is our moat. We win because we continue to ship the best product the fastest.
We are intense. We spend 70-80 hours a week in the office and, more often than not, work nights and weekends.
We are shameless. We put the company's success and priorities ahead of our own.
We take ownership. We require everyone to care a lot - taking responsibility and following through.
We are always learning. We truly want to become better every day.
Who we're hiring
We're building our founding team to shape how the best software companies use AI to move faster and build better products.
We work in-person in Copenhagen or San Francisco. We operate at high intensity. We're curious, truth-seeking, and impatient and don't accept mediocrity.
Founding AI Engineer:
You'll build and improve the AI agents powering Parahelp – applying latest techniques, running evaluations, building retrieval pipelines and optimizing for speed and cost.
You might be a great fit if:
You've built production-grade LLM systems and agent architectures
You have strong software engineering fundamentals and deep AI/ML knowledge
You proactively automate your own workflow with AI tools
You're ambitious and thrive in fast-paced environments
You're always trying to move faster and find shortcuts
Founding Agent Manager:
You'll be responsible for onboarding and ongoing success of AI agents for top software companies (like Perplexity, Framer, Replit, and HeyGen). This includes:
Understanding support teams' processes thoroughly
Collaborating with engineers to build, test, and optimize AI agents
Shaping our engineering roadmap based on customer requests
Performing quality assurance on AI agent interactions
You might be a great fit if:
You have experience in a product or customer-facing role at a high-growth startup
You get energy from talking with customers
You have experience with automating work with AI
You can explain complex topics in clear and simple terms
How to apply
Before applying, please re-read our values and make sure you're fully aligned with these.
Apply here: https://www.ycombinator.com/companies/parahelp/jobs