About us
Parahelp is an AI support agent for software companies that automates support tickets end-to-end at scale.
To do this, Parahelp learns from a company's best support agents and integrates deeply with their existing infrastructure, including systems such as Zendesk, Stripe, Retool, Slack, and Linear.
We're building Parahelp because we believe context—not intelligence—will be the primary bottleneck for AI agents automating high-impact work in the future.
Our current focus:
Building an AI support agent that can automate highly complex support tickets end-to-end.
Our mission:
Build AI agents that leverage context from customer conversations to automate high-impact work end-to-end across support, success, product, and engineering.
Our momentum:
Launched in August 2024.
Working with leading software companies like Perplexity, Framer, Replit, and HeyGen.
Backed by Y Combinator, Paul Graham, Perplexity Fund, Hidden Capital, and founders of Replit, Framer, Calm, ElevenLabs, Runway, Speak, Zendesk, etc.
Who we're hiring
We're building our founding team to shape how top software companies use AI to move faster and build better products.
We work in-person in San Francisco. We operate at high intensity. We're curious, truth-seeking, impatient, and don't accept mediocrity.
Founding AI Engineer:
You'll build and improve the AI agents powering Parahelp – applying latest techniques, running evaluations, building retrieval pipelines and optimizing for speed and cost.
Founding Forward Deployed Engineer:
You’ll work closely with our customers to deeply understand their customer support organization and design, configure, test, and integrate AI agents that automate their support tickets end-to-end.
How to apply
Read more and apply for open roles here.