Description
Use case questions are a great fit for AI automation - they can be resolved by understanding the customer's goal and matching it to relevant product features and best practices.
You can configure Parahelp to handle use case questions end-to-end by uploading your Help Center articles and use case guides, and connecting your ticketing system for customer replies.
This enables the Parahelp customer agent to automatically understand the customer's specific goal, identify relevant features and workflows, and provide tailored guidance on how to achieve their use case.
Example
Configuration
Tools
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Use case questions
Understand the customer's specific use case or goal.
Use the Parahelp: Search knowledge tool to find relevant information about features and best practices that match the customer's goal.
Explain how the product can help achieve their goal.
Use the Ticketing: Reply to ticket tool to provide tailored guidance.
Simulation
Customer action: Ticketing - Submit query ("Can I use this for managing my team's tasks?")
Agent action: Parahelp - Search memory
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("Absolutely! You can create projects, assign tasks to team members, set due dates, and track progress in the Tasks section. Many teams also use our board view for visual task management. Here's a guide on team task management: [link]. Let me know if you'd like tips on setting this up for your team!")
Set it up once. It improves forever.
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