All use cases

Use case questions

Agents

Customer agent

Categories

Resolving general tickets

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Description

Use case questions are a great fit for AI automation - they can be resolved by understanding the customer's goal and matching it to relevant product features and best practices.

You can configure Parahelp to handle use case questions end-to-end by uploading your Help Center articles and use case guides, and connecting your ticketing system for customer replies.

This enables the Parahelp customer agent to automatically understand the customer's specific goal, identify relevant features and workflows, and provide tailored guidance on how to achieve their use case.

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Use case questions

Understand the customer's specific use case or goal.

Use the Parahelp: Search knowledge tool to find relevant information about features and best practices that match the customer's goal.

Explain how the product can help achieve their goal.

Use the Ticketing: Reply to ticket tool to provide tailored guidance.

Simulation

  1. Customer action: Ticketing - Submit query ("Can I use this for managing my team's tasks?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Absolutely! You can create projects, assign tasks to team members, set due dates, and track progress in the Tasks section. Many teams also use our board view for visual task management. Here's a guide on team task management: [link]. Let me know if you'd like tips on setting this up for your team!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Use case questions

Understand the customer's specific use case or goal.

Use the Parahelp: Search knowledge tool to find relevant information about features and best practices that match the customer's goal.

Explain how the product can help achieve their goal.

Use the Ticketing: Reply to ticket tool to provide tailored guidance.

Simulation

  1. Customer action: Ticketing - Submit query ("Can I use this for managing my team's tasks?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Absolutely! You can create projects, assign tasks to team members, set due dates, and track progress in the Tasks section. Many teams also use our board view for visual task management. Here's a guide on team task management: [link]. Let me know if you'd like tips on setting this up for your team!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Use case questions

Understand the customer's specific use case or goal.

Use the Parahelp: Search knowledge tool to find relevant information about features and best practices that match the customer's goal.

Explain how the product can help achieve their goal.

Use the Ticketing: Reply to ticket tool to provide tailored guidance.

Simulation

  1. Customer action: Ticketing - Submit query ("Can I use this for managing my team's tasks?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Absolutely! You can create projects, assign tasks to team members, set due dates, and track progress in the Tasks section. Many teams also use our board view for visual task management. Here's a guide on team task management: [link]. Let me know if you'd like tips on setting this up for your team!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Use case questions

Understand the customer's specific use case or goal.

Use the Parahelp: Search knowledge tool to find relevant information about features and best practices that match the customer's goal.

Explain how the product can help achieve their goal.

Use the Ticketing: Reply to ticket tool to provide tailored guidance.

Simulation

  1. Customer action: Ticketing - Submit query ("Can I use this for managing my team's tasks?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Absolutely! You can create projects, assign tasks to team members, set due dates, and track progress in the Tasks section. Many teams also use our board view for visual task management. Here's a guide on team task management: [link]. Let me know if you'd like tips on setting this up for your team!")

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