Zendesk
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How it resolves complex support tickets
Channels
Tools
Connects to Stripe, Retool, Linear, and your other tools to perform actions.
Knowledge
Connects to your docs, help center, internal wikis, and other knowledge sources.
Memory (written by AI)
Follows natural language instructions when handling support tickets.
Built-in guardrails
Intelligent escalations
Hands off when context is missing. Routes to the right team and keeps the customer informed.
Team approvals
Pause for human approval on sensitive actions. Approve from Slack with full ticket context.
Hard-coded rules
Enforce rules in code, not just prompts. Runs before every action.
