Customer agent
An AI agent that resolves support tickets like your best support agent - instantly, 24/7.
Configure to resolve tickets like your best human support agent
Ticketing system integration
Connect Parahelp to your existing ticketing system to handle customer support tickets across all your channels.
Tools
Connect Parahelp to your tools so it can retrieve customer data and execute actions to resolve tickets end-to-end.
Knowledge
Connect Parahelp to your knowledge so it can find accurate and up-to-date information about your products and services.
Memory
Define how Parahelp resolves specific types of customer support tickets using natural language instructions.
Built-in intelligent guardrails
Intelligent escalations
Parahelp transfers tickets when it can't confidently resolve them or when the customer requests it.
Human approvals
Require human approval via Slack for specific actions before execution.
Automated safety checks
Parahelp automatically validates actions against hard-coded rules before execution.
