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Testing existing configurations

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Testing customer agent

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Description

Testing your AI agent's existing configurations manually is time-consuming - you need to think up realistic test cases, run them one by one, and compare results against your expected behavior. It's hard to know if you've covered all the edge cases, and even harder to catch regressions when you make changes elsewhere.

You can use the Parahelp Assistant to test existing configurations by simply asking it to run simulations on a specific topic or procedure.

The Parahelp Assistant automatically researches historical tickets to find real customer queries, reads your current memory files, and creates test simulations using actual customer language - so you can validate your configurations are working as expected.

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

Search memory

Parahelp

Search through memory files for specific keywords.

Read support file

Parahelp

Read specific memory file.

Create test simulations

Parahelp

Create, run, and evaluate test simulations.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp run test simulations on our subscription cancellation flow using real customer queries")

  2. Agent action: Parahelp - Researched support tickets ("cancel subscription" - 92 results)

  3. Agent action: Parahelp - Read support tickets (10 representative tickets)

  4. Agent action: Parahelp - Searched memory ("cancellation")

  5. Agent action: Parahelp - Read memory file ("Subscription Management")

  6. Agent action: Parahelp - Created test simulations (5 simulations - 4 passed, 1 failed)

  7. Agent action: Parahelp - Send status message ("Test results: 4/5 passed. 1 failed: Edge case where customer has multiple subscriptions. Recommended fix: Update memory file to handle multi-subscription accounts.")

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

Search memory

Parahelp

Search through memory files for specific keywords.

Read support file

Parahelp

Read specific memory file.

Create test simulations

Parahelp

Create, run, and evaluate test simulations.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp run test simulations on our subscription cancellation flow using real customer queries")

  2. Agent action: Parahelp - Researched support tickets ("cancel subscription" - 92 results)

  3. Agent action: Parahelp - Read support tickets (10 representative tickets)

  4. Agent action: Parahelp - Searched memory ("cancellation")

  5. Agent action: Parahelp - Read memory file ("Subscription Management")

  6. Agent action: Parahelp - Created test simulations (5 simulations - 4 passed, 1 failed)

  7. Agent action: Parahelp - Send status message ("Test results: 4/5 passed. 1 failed: Edge case where customer has multiple subscriptions. Recommended fix: Update memory file to handle multi-subscription accounts.")

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

Search memory

Parahelp

Search through memory files for specific keywords.

Read support file

Parahelp

Read specific memory file.

Create test simulations

Parahelp

Create, run, and evaluate test simulations.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp run test simulations on our subscription cancellation flow using real customer queries")

  2. Agent action: Parahelp - Researched support tickets ("cancel subscription" - 92 results)

  3. Agent action: Parahelp - Read support tickets (10 representative tickets)

  4. Agent action: Parahelp - Searched memory ("cancellation")

  5. Agent action: Parahelp - Read memory file ("Subscription Management")

  6. Agent action: Parahelp - Created test simulations (5 simulations - 4 passed, 1 failed)

  7. Agent action: Parahelp - Send status message ("Test results: 4/5 passed. 1 failed: Edge case where customer has multiple subscriptions. Recommended fix: Update memory file to handle multi-subscription accounts.")

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

Search memory

Parahelp

Search through memory files for specific keywords.

Read support file

Parahelp

Read specific memory file.

Create test simulations

Parahelp

Create, run, and evaluate test simulations.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp run test simulations on our subscription cancellation flow using real customer queries")

  2. Agent action: Parahelp - Researched support tickets ("cancel subscription" - 92 results)

  3. Agent action: Parahelp - Read support tickets (10 representative tickets)

  4. Agent action: Parahelp - Searched memory ("cancellation")

  5. Agent action: Parahelp - Read memory file ("Subscription Management")

  6. Agent action: Parahelp - Created test simulations (5 simulations - 4 passed, 1 failed)

  7. Agent action: Parahelp - Send status message ("Test results: 4/5 passed. 1 failed: Edge case where customer has multiple subscriptions. Recommended fix: Update memory file to handle multi-subscription accounts.")

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