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Testing draft configurations

Agents

Internal agent

Categories

Testing customer agent

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Description

Testing draft configurations before going live is risky without proper validation - you don't know how changes will affect real customer interactions until they're already happening. Manually creating test cases for new procedures is tedious, and you might miss edge cases that only show up in production.

You can use the Internal agent to test draft configurations by describing your new procedure or pasting draft instructions in chat.

The Internal agent automatically configures the draft, researches historical tickets to find relevant test scenarios, and creates test simulations with the draft config applied - so you can see exactly how it will behave before you publish.

Example

Configuration

Tools

Search memory

Parahelp

Search through memory files for specific keywords.

Configure memory file

Parahelp

Create, update, or delete memory files.

Research support tickets

Parahelp

Deep research support tickets.

Create test simulations

Parahelp

Create, run, and evaluate test simulations.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp configure and test this draft procedure: 'If customer asks about enterprise pricing, collect their company size and use case before providing pricing'")

  2. Agent action: Parahelp - Searched memory ("enterprise pricing" - 1 result)

  3. Agent action: Parahelp - Configured memory file ("Enterprise Pricing" - +6 lines)

  4. Agent action: Parahelp - Researched support tickets ("enterprise pricing" - 45 results)

  5. Agent action: Parahelp - Read support tickets (8 representative tickets)

  6. Agent action: Parahelp - Created test simulations with draft config (3 simulations - 3 passed)

  7. Agent action: Parahelp - Send status message ("I've configured the enterprise pricing procedure and tested it against real customer queries. Test results: 3/3 passed. The procedure correctly prompts for company size and use case before discussing pricing. To set it live, approve the configuration.")

Example

Configuration

Tools

Search memory

Parahelp

Search through memory files for specific keywords.

Configure memory file

Parahelp

Create, update, or delete memory files.

Research support tickets

Parahelp

Deep research support tickets.

Create test simulations

Parahelp

Create, run, and evaluate test simulations.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp configure and test this draft procedure: 'If customer asks about enterprise pricing, collect their company size and use case before providing pricing'")

  2. Agent action: Parahelp - Searched memory ("enterprise pricing" - 1 result)

  3. Agent action: Parahelp - Configured memory file ("Enterprise Pricing" - +6 lines)

  4. Agent action: Parahelp - Researched support tickets ("enterprise pricing" - 45 results)

  5. Agent action: Parahelp - Read support tickets (8 representative tickets)

  6. Agent action: Parahelp - Created test simulations with draft config (3 simulations - 3 passed)

  7. Agent action: Parahelp - Send status message ("I've configured the enterprise pricing procedure and tested it against real customer queries. Test results: 3/3 passed. The procedure correctly prompts for company size and use case before discussing pricing. To set it live, approve the configuration.")

Example

Configuration

Tools

Search memory

Parahelp

Search through memory files for specific keywords.

Configure memory file

Parahelp

Create, update, or delete memory files.

Research support tickets

Parahelp

Deep research support tickets.

Create test simulations

Parahelp

Create, run, and evaluate test simulations.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp configure and test this draft procedure: 'If customer asks about enterprise pricing, collect their company size and use case before providing pricing'")

  2. Agent action: Parahelp - Searched memory ("enterprise pricing" - 1 result)

  3. Agent action: Parahelp - Configured memory file ("Enterprise Pricing" - +6 lines)

  4. Agent action: Parahelp - Researched support tickets ("enterprise pricing" - 45 results)

  5. Agent action: Parahelp - Read support tickets (8 representative tickets)

  6. Agent action: Parahelp - Created test simulations with draft config (3 simulations - 3 passed)

  7. Agent action: Parahelp - Send status message ("I've configured the enterprise pricing procedure and tested it against real customer queries. Test results: 3/3 passed. The procedure correctly prompts for company size and use case before discussing pricing. To set it live, approve the configuration.")

Example

Configuration

Tools

Search memory

Parahelp

Search through memory files for specific keywords.

Configure memory file

Parahelp

Create, update, or delete memory files.

Research support tickets

Parahelp

Deep research support tickets.

Create test simulations

Parahelp

Create, run, and evaluate test simulations.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp configure and test this draft procedure: 'If customer asks about enterprise pricing, collect their company size and use case before providing pricing'")

  2. Agent action: Parahelp - Searched memory ("enterprise pricing" - 1 result)

  3. Agent action: Parahelp - Configured memory file ("Enterprise Pricing" - +6 lines)

  4. Agent action: Parahelp - Researched support tickets ("enterprise pricing" - 45 results)

  5. Agent action: Parahelp - Read support tickets (8 representative tickets)

  6. Agent action: Parahelp - Created test simulations with draft config (3 simulations - 3 passed)

  7. Agent action: Parahelp - Send status message ("I've configured the enterprise pricing procedure and tested it against real customer queries. Test results: 3/3 passed. The procedure correctly prompts for company size and use case before discussing pricing. To set it live, approve the configuration.")

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