All use cases

Syncing bug reports to Linear

Agents

Internal agent

Categories

Generating reports

Executing actions in tools

Share

Copy link

Description

Managing Linear issues from bug reports manually is a grind - you need to read through support tickets, identify which bugs are widespread, check if they're already tracked in Linear, create new issues with customer context, and remember to update existing issues with new reports. Without a system, important bugs go untracked and engineers lack the context they need to prioritize.

You can use the Parahelp Internal agent to manage Linear issues by asking it to research bug report tickets and sync with Linear.

The Parahelp Internal agent automatically researches bug-related support tickets, identifies patterns (e.g., bugs mentioned in >5 tickets), checks for existing Linear issues, creates new issues for untracked high-frequency bugs, updates existing issues with new ticket references, and summarizes actions taken - all with relevant customer context attached.

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

List issues

Linear

Search and list Linear issues.

Create issue

Linear

Create new issue.

Update issue

Linear

Update existing issue.

Create comment

Linear

Add comment to issue.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp research bug report tickets from the past week and create/update Linear issues for bugs referenced in more than 5 tickets")

  2. Agent action: Parahelp - Researched support tickets ("bug reports past 7 days" - 67 results)

  3. Agent action: Parahelp - Read support tickets (analyzed all 67 tickets to identify patterns)

  4. Agent action: Parahelp - Identified patterns ("Mobile app crash on iOS 17" - 12 tickets, "Webhook delivery delays" - 8 tickets, "Export timeout" - 6 tickets, "Minor UI glitch" - 3 tickets)

  5. Agent action: Linear - Listed issues (checked existing bugs)

  6. Agent action: Linear - Created issue ("Mobile app crash on iOS 17" - linked 12 tickets, included reproduction steps from customer reports)

  7. Agent action: Linear - Created issue ("Webhook delivery delays >30s" - linked 8 tickets, included affected endpoints)

  8. Agent action: Linear - Created issue ("Export timeout on large datasets" - linked 6 tickets, included file size patterns)

  9. Agent action: Parahelp - Send status message ("I researched 67 bug reports from the past week and identified 4 bug patterns. 3 patterns exceeded the >5 ticket threshold: Mobile app crash (12), Webhook delays (8), Export timeout (6). Created 3 Linear issues with customer context attached. 1 pattern (UI glitch - 3 tickets) did not meet threshold.")

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

List issues

Linear

Search and list Linear issues.

Create issue

Linear

Create new issue.

Update issue

Linear

Update existing issue.

Create comment

Linear

Add comment to issue.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp research bug report tickets from the past week and create/update Linear issues for bugs referenced in more than 5 tickets")

  2. Agent action: Parahelp - Researched support tickets ("bug reports past 7 days" - 67 results)

  3. Agent action: Parahelp - Read support tickets (analyzed all 67 tickets to identify patterns)

  4. Agent action: Parahelp - Identified patterns ("Mobile app crash on iOS 17" - 12 tickets, "Webhook delivery delays" - 8 tickets, "Export timeout" - 6 tickets, "Minor UI glitch" - 3 tickets)

  5. Agent action: Linear - Listed issues (checked existing bugs)

  6. Agent action: Linear - Created issue ("Mobile app crash on iOS 17" - linked 12 tickets, included reproduction steps from customer reports)

  7. Agent action: Linear - Created issue ("Webhook delivery delays >30s" - linked 8 tickets, included affected endpoints)

  8. Agent action: Linear - Created issue ("Export timeout on large datasets" - linked 6 tickets, included file size patterns)

  9. Agent action: Parahelp - Send status message ("I researched 67 bug reports from the past week and identified 4 bug patterns. 3 patterns exceeded the >5 ticket threshold: Mobile app crash (12), Webhook delays (8), Export timeout (6). Created 3 Linear issues with customer context attached. 1 pattern (UI glitch - 3 tickets) did not meet threshold.")

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

List issues

Linear

Search and list Linear issues.

Create issue

Linear

Create new issue.

Update issue

Linear

Update existing issue.

Create comment

Linear

Add comment to issue.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp research bug report tickets from the past week and create/update Linear issues for bugs referenced in more than 5 tickets")

  2. Agent action: Parahelp - Researched support tickets ("bug reports past 7 days" - 67 results)

  3. Agent action: Parahelp - Read support tickets (analyzed all 67 tickets to identify patterns)

  4. Agent action: Parahelp - Identified patterns ("Mobile app crash on iOS 17" - 12 tickets, "Webhook delivery delays" - 8 tickets, "Export timeout" - 6 tickets, "Minor UI glitch" - 3 tickets)

  5. Agent action: Linear - Listed issues (checked existing bugs)

  6. Agent action: Linear - Created issue ("Mobile app crash on iOS 17" - linked 12 tickets, included reproduction steps from customer reports)

  7. Agent action: Linear - Created issue ("Webhook delivery delays >30s" - linked 8 tickets, included affected endpoints)

  8. Agent action: Linear - Created issue ("Export timeout on large datasets" - linked 6 tickets, included file size patterns)

  9. Agent action: Parahelp - Send status message ("I researched 67 bug reports from the past week and identified 4 bug patterns. 3 patterns exceeded the >5 ticket threshold: Mobile app crash (12), Webhook delays (8), Export timeout (6). Created 3 Linear issues with customer context attached. 1 pattern (UI glitch - 3 tickets) did not meet threshold.")

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

List issues

Linear

Search and list Linear issues.

Create issue

Linear

Create new issue.

Update issue

Linear

Update existing issue.

Create comment

Linear

Add comment to issue.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp research bug report tickets from the past week and create/update Linear issues for bugs referenced in more than 5 tickets")

  2. Agent action: Parahelp - Researched support tickets ("bug reports past 7 days" - 67 results)

  3. Agent action: Parahelp - Read support tickets (analyzed all 67 tickets to identify patterns)

  4. Agent action: Parahelp - Identified patterns ("Mobile app crash on iOS 17" - 12 tickets, "Webhook delivery delays" - 8 tickets, "Export timeout" - 6 tickets, "Minor UI glitch" - 3 tickets)

  5. Agent action: Linear - Listed issues (checked existing bugs)

  6. Agent action: Linear - Created issue ("Mobile app crash on iOS 17" - linked 12 tickets, included reproduction steps from customer reports)

  7. Agent action: Linear - Created issue ("Webhook delivery delays >30s" - linked 8 tickets, included affected endpoints)

  8. Agent action: Linear - Created issue ("Export timeout on large datasets" - linked 6 tickets, included file size patterns)

  9. Agent action: Parahelp - Send status message ("I researched 67 bug reports from the past week and identified 4 bug patterns. 3 patterns exceeded the >5 ticket threshold: Mobile app crash (12), Webhook delays (8), Export timeout (6). Created 3 Linear issues with customer context attached. 1 pattern (UI glitch - 3 tickets) did not meet threshold.")

Supercharge your customer support team like many others.

Book a demo

Book a demo

Book a demo