All use cases
SSO/Login issues
Agents
Customer agent
Categories
Resolving troubleshooting tickets
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Description
SSO and login issues are a great fit for AI automation - they follow common diagnostic patterns like checking for incidents, verifying configurations, and matching issues to known fixes.
You can configure Parahelp to handle SSO/login issues end-to-end by uploading your SSO documentation and login troubleshooting guides, and connecting your tools - like your status page for incident checks, a data tool for user configuration, and your ticketing system for customer replies.
This enables the Parahelp customer agent to automatically check for ongoing incidents, verify SSO configuration and login history, identify the specific issue, provide relevant troubleshooting steps, and escalate to IT/security when needed - following your documentation and using your tools.
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
SSO/Login issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident affecting authentication services.
Use the Re tool: Read user data tool to check the customer's SSO configuration and login history.
Identify the specific login issue (SSO misconfiguration, password reset, locked account, etc.).
Use the Parahelp: Search knowledge tool to find relevant SSO documentation and login troubleshooting guides.
Provide relevant troubleshooting steps or escalate to IT/security team if needed.
Use the Ticketing: Reply to ticket tool to guide the customer through resolution.
Simulation
Customer action: Ticketing - Submit query ("I can't log in with SSO anymore")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I checked your account and your SSO session expired. Try logging out of your identity provider (Okta/Google/etc.) completely, then log back in and try accessing our app again. If you're still having issues, your IT admin may need to re-authorize the SSO connection. Let me know how it goes!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
SSO/Login issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident affecting authentication services.
Use the Re tool: Read user data tool to check the customer's SSO configuration and login history.
Identify the specific login issue (SSO misconfiguration, password reset, locked account, etc.).
Use the Parahelp: Search knowledge tool to find relevant SSO documentation and login troubleshooting guides.
Provide relevant troubleshooting steps or escalate to IT/security team if needed.
Use the Ticketing: Reply to ticket tool to guide the customer through resolution.
Simulation
Customer action: Ticketing - Submit query ("I can't log in with SSO anymore")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I checked your account and your SSO session expired. Try logging out of your identity provider (Okta/Google/etc.) completely, then log back in and try accessing our app again. If you're still having issues, your IT admin may need to re-authorize the SSO connection. Let me know how it goes!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
SSO/Login issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident affecting authentication services.
Use the Re tool: Read user data tool to check the customer's SSO configuration and login history.
Identify the specific login issue (SSO misconfiguration, password reset, locked account, etc.).
Use the Parahelp: Search knowledge tool to find relevant SSO documentation and login troubleshooting guides.
Provide relevant troubleshooting steps or escalate to IT/security team if needed.
Use the Ticketing: Reply to ticket tool to guide the customer through resolution.
Simulation
Customer action: Ticketing - Submit query ("I can't log in with SSO anymore")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I checked your account and your SSO session expired. Try logging out of your identity provider (Okta/Google/etc.) completely, then log back in and try accessing our app again. If you're still having issues, your IT admin may need to re-authorize the SSO connection. Let me know how it goes!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
SSO/Login issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident affecting authentication services.
Use the Re tool: Read user data tool to check the customer's SSO configuration and login history.
Identify the specific login issue (SSO misconfiguration, password reset, locked account, etc.).
Use the Parahelp: Search knowledge tool to find relevant SSO documentation and login troubleshooting guides.
Provide relevant troubleshooting steps or escalate to IT/security team if needed.
Use the Ticketing: Reply to ticket tool to guide the customer through resolution.
Simulation
Customer action: Ticketing - Submit query ("I can't log in with SSO anymore")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I checked your account and your SSO session expired. Try logging out of your identity provider (Okta/Google/etc.) completely, then log back in and try accessing our app again. If you're still having issues, your IT admin may need to re-authorize the SSO connection. Let me know how it goes!")
