All use cases

Security questions

Agents

Customer agent

Categories

Resolving general tickets

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Description

Security questions are a great fit for AI automation - most can be resolved by referencing your security documentation and compliance certifications, with escalation paths for complex enterprise requirements.

You can configure Parahelp to handle security questions end-to-end by uploading your security documentation and compliance certifications, and connecting your ticketing system for customer replies and transfers.

This enables the Parahelp customer agent to automatically identify the customer's security concern, retrieve relevant documentation, and provide accurate information about encryption, compliance, and data handling - escalating to your security team when needed.

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Security questions

Identify the customer's security concern or question.

Use the Parahelp: Search knowledge tool to find relevant security information (encryption, compliance, data handling, etc.).

For detailed security assessments or enterprise requirements, transfer to the appropriate team.

Use the Ticketing: Reply to ticket tool to answer or acknowledge their question.

Simulation

  1. Customer action: Ticketing - Submit query ("Is my data encrypted?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Yes, all data is encrypted both in transit (TLS 1.3) and at rest (AES-256). We're also SOC 2 Type II certified. You can find our full security documentation here: [link]. Let me know if you need any additional security information!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Security questions

Identify the customer's security concern or question.

Use the Parahelp: Search knowledge tool to find relevant security information (encryption, compliance, data handling, etc.).

For detailed security assessments or enterprise requirements, transfer to the appropriate team.

Use the Ticketing: Reply to ticket tool to answer or acknowledge their question.

Simulation

  1. Customer action: Ticketing - Submit query ("Is my data encrypted?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Yes, all data is encrypted both in transit (TLS 1.3) and at rest (AES-256). We're also SOC 2 Type II certified. You can find our full security documentation here: [link]. Let me know if you need any additional security information!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Security questions

Identify the customer's security concern or question.

Use the Parahelp: Search knowledge tool to find relevant security information (encryption, compliance, data handling, etc.).

For detailed security assessments or enterprise requirements, transfer to the appropriate team.

Use the Ticketing: Reply to ticket tool to answer or acknowledge their question.

Simulation

  1. Customer action: Ticketing - Submit query ("Is my data encrypted?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Yes, all data is encrypted both in transit (TLS 1.3) and at rest (AES-256). We're also SOC 2 Type II certified. You can find our full security documentation here: [link]. Let me know if you need any additional security information!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Security questions

Identify the customer's security concern or question.

Use the Parahelp: Search knowledge tool to find relevant security information (encryption, compliance, data handling, etc.).

For detailed security assessments or enterprise requirements, transfer to the appropriate team.

Use the Ticketing: Reply to ticket tool to answer or acknowledge their question.

Simulation

  1. Customer action: Ticketing - Submit query ("Is my data encrypted?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Yes, all data is encrypted both in transit (TLS 1.3) and at rest (AES-256). We're also SOC 2 Type II certified. You can find our full security documentation here: [link]. Let me know if you need any additional security information!")

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