Description
Security questions are a great fit for AI automation - most can be resolved by referencing your security documentation and compliance certifications, with escalation paths for complex enterprise requirements.
You can configure Parahelp to handle security questions end-to-end by uploading your security documentation and compliance certifications, and connecting your ticketing system for customer replies and transfers.
This enables the Parahelp customer agent to automatically identify the customer's security concern, retrieve relevant documentation, and provide accurate information about encryption, compliance, and data handling - escalating to your security team when needed.
Example
Configuration
Tools
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Security questions
Identify the customer's security concern or question.
Use the Parahelp: Search knowledge tool to find relevant security information (encryption, compliance, data handling, etc.).
For detailed security assessments or enterprise requirements, use the Ticketing: Transfer ticket tool to transfer to the appropriate team.
Use the Ticketing: Reply to ticket tool to answer or acknowledge their question.
Simulation
Customer action: Ticketing - Submit query ("Is my data encrypted?")
Agent action: Parahelp - Search memory
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("Yes, all data is encrypted both in transit (TLS 1.3) and at rest (AES-256). We're also SOC 2 Type II certified. You can find our full security documentation here: [link]. Let me know if you need any additional security information!")
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