All use cases
QA'ing AI support ticket responses
Agents
Internal agent
Categories
Generating reports
Executing actions in tools
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Description
QA'ing your AI agent manually is slow and inconsistent - you need to read through multi-reply tickets, spot where customers indicated the AI got something wrong, and figure out what caused the issue. Without regular QA, bad responses slip through and erode customer trust.
You can use the Parahelp Internal agent to run QA reviews by asking it to analyze tickets where customers signaled dissatisfaction.
The Parahelp Internal agent automatically researches multi-reply tickets, identifies signals of poor responses (explicit complaints, confusion, corrections), analyzes the root cause, and recommends specific fixes - so you can continuously improve your AI agent's quality.
