Description
Pricing questions are a great fit for AI automation - they're repetitive and can be resolved by referencing your pricing structure and plan comparisons.
You can configure Parahelp to handle pricing questions end-to-end by uploading your pricing page content and plan comparison documentation, and connecting your ticketing system for customer replies.
This enables the Parahelp customer agent to automatically identify the pricing information the customer needs, retrieve accurate plan details, and provide clear explanations with links to your pricing page.
Example
Configuration
Tools
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Pricing questions
Identify what pricing information the customer needs (plans, features, upgrades, discounts, etc.).
Use the Parahelp: Search knowledge tool to find relevant pricing information based on current plans and offerings.
Use the Ticketing: Reply to ticket tool to answer their question and link to the pricing page if helpful.
Simulation
Customer action: Ticketing - Submit query ("What's included in the Pro plan?")
Agent action: Parahelp - Search memory
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("The Pro plan ($49/month) includes unlimited projects, advanced analytics, priority support, and all integrations. You can see the full comparison on our pricing page: [link]. Let me know if you have any questions about specific features!")
Set it up once. It improves forever.
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