Description
Payment failures are a great fit for AI automation - they follow a predictable diagnostic and resolution flow.
You can configure Parahelp to handle payment failures end-to-end by connecting your tools - like Stripe for payment data and your ticketing system for customer replies.
This enables the Parahelp customer agent to automatically identify the failure reason, provide clear guidance on how to fix it, and respond to customers - all without manual intervention.
Example
Configuration
Tools
Retrieve customer data
Stripe
/
API or MCP
Look up customer profile, subscriptions, invoices, and payment history.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Payment failures
Use the Stripe: Retrieve customer data tool to check the user's payment history and identify the reason for the failed payment.
Use the Parahelp: Search knowledge tool to find relevant payment troubleshooting documentation.
Provide the customer with the specific failure reason (e.g., insufficient funds, expired card) and guide them on how to update their payment method.
Use the Ticketing: Reply to ticket tool to send a helpful response with next steps.
Simulation
Customer action: Ticketing - Submit query ("My payment failed, what should I do?")
Agent action: Parahelp - Search memory
Agent action: Stripe - Retrieved customer details
Agent action: Ticketing - Send ticket response ("It looks like your payment failed because your card was declined. You can update your payment method in your account settings under Billing. Once updated, we'll automatically retry the charge. Let me know if you need any help!")
Example
Configuration
Tools
Retrieve customer data
Stripe
/
API or MCP
Look up customer profile, subscriptions, invoices, and payment history.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Payment failures
Use the Stripe: Retrieve customer data tool to check the user's payment history and identify the reason for the failed payment.
Use the Parahelp: Search knowledge tool to find relevant payment troubleshooting documentation.
Provide the customer with the specific failure reason (e.g., insufficient funds, expired card) and guide them on how to update their payment method.
Use the Ticketing: Reply to ticket tool to send a helpful response with next steps.
Simulation
Customer action: Ticketing - Submit query ("My payment failed, what should I do?")
Agent action: Parahelp - Search memory
Agent action: Stripe - Retrieved customer details
Agent action: Ticketing - Send ticket response ("It looks like your payment failed because your card was declined. You can update your payment method in your account settings under Billing. Once updated, we'll automatically retry the charge. Let me know if you need any help!")
Example
Configuration
Tools
Retrieve customer data
Stripe
/
API or MCP
Look up customer profile, subscriptions, invoices, and payment history.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Payment failures
Use the Stripe: Retrieve customer data tool to check the user's payment history and identify the reason for the failed payment.
Use the Parahelp: Search knowledge tool to find relevant payment troubleshooting documentation.
Provide the customer with the specific failure reason (e.g., insufficient funds, expired card) and guide them on how to update their payment method.
Use the Ticketing: Reply to ticket tool to send a helpful response with next steps.
Simulation
Customer action: Ticketing - Submit query ("My payment failed, what should I do?")
Agent action: Parahelp - Search memory
Agent action: Stripe - Retrieved customer details
Agent action: Ticketing - Send ticket response ("It looks like your payment failed because your card was declined. You can update your payment method in your account settings under Billing. Once updated, we'll automatically retry the charge. Let me know if you need any help!")
Example
Configuration
Tools
Retrieve customer data
Stripe
/
API or MCP
Look up customer profile, subscriptions, invoices, and payment history.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Payment failures
Use the Stripe: Retrieve customer data tool to check the user's payment history and identify the reason for the failed payment.
Use the Parahelp: Search knowledge tool to find relevant payment troubleshooting documentation.
Provide the customer with the specific failure reason (e.g., insufficient funds, expired card) and guide them on how to update their payment method.
Use the Ticketing: Reply to ticket tool to send a helpful response with next steps.
Simulation
Customer action: Ticketing - Submit query ("My payment failed, what should I do?")
Agent action: Parahelp - Search memory
Agent action: Stripe - Retrieved customer details
Agent action: Ticketing - Send ticket response ("It looks like your payment failed because your card was declined. You can update your payment method in your account settings under Billing. Once updated, we'll automatically retry the charge. Let me know if you need any help!")
