All use cases
Password reset requests
Agents
Customer agent
Categories
Resolving account management tickets
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Description
Password reset requests are a perfect fit for AI automation - they're high-volume, straightforward, and can be resolved instantly by triggering a reset email.
You can configure Parahelp to handle password resets end-to-end by connecting your tools - like Retool for customer data and sending reset emails, and your ticketing system for customer replies.
This enables the Parahelp customer agent to automatically verify the customer's account, send a password reset email, and confirm it's been sent - resolving tickets instantly without manual intervention.
Example
Configuration
Tools
Update user data
Retool
/
API or MCP
Update customer data attributes.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Memory
Password reset requests
Use the Re tool: Read user data tool to verify the customer's account exists and retrieve their email address.
Use the Retool: Send password reset email tool to immediately send a password reset email to the customer.
Use the Ticketing: Reply to ticket tool to confirm the reset email has been sent: "I've sent a password reset link to your email address. You should receive it within a few minutes. Click the link to set a new password. Let me know if you don't receive it or run into any issues!"
Simulation
Customer action: Ticketing - Submit query ("I forgot my password, how do I reset it?")
Agent action: Parahelp - Search memory
Agent action: Retool - Read user data
Agent action: Retool - Sent password reset email
Agent action: Ticketing - Send ticket response ("I've sent a password reset link to your email address. You should receive it within a few minutes. Click the link to set a new password. Let me know if you don't receive it or run into any issues!")
Example
Configuration
Tools
Update user data
Retool
/
API or MCP
Update customer data attributes.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Memory
Password reset requests
Use the Re tool: Read user data tool to verify the customer's account exists and retrieve their email address.
Use the Retool: Send password reset email tool to immediately send a password reset email to the customer.
Use the Ticketing: Reply to ticket tool to confirm the reset email has been sent: "I've sent a password reset link to your email address. You should receive it within a few minutes. Click the link to set a new password. Let me know if you don't receive it or run into any issues!"
Simulation
Customer action: Ticketing - Submit query ("I forgot my password, how do I reset it?")
Agent action: Parahelp - Search memory
Agent action: Retool - Read user data
Agent action: Retool - Sent password reset email
Agent action: Ticketing - Send ticket response ("I've sent a password reset link to your email address. You should receive it within a few minutes. Click the link to set a new password. Let me know if you don't receive it or run into any issues!")
Example
Configuration
Tools
Update user data
Retool
/
API or MCP
Update customer data attributes.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Memory
Password reset requests
Use the Re tool: Read user data tool to verify the customer's account exists and retrieve their email address.
Use the Retool: Send password reset email tool to immediately send a password reset email to the customer.
Use the Ticketing: Reply to ticket tool to confirm the reset email has been sent: "I've sent a password reset link to your email address. You should receive it within a few minutes. Click the link to set a new password. Let me know if you don't receive it or run into any issues!"
Simulation
Customer action: Ticketing - Submit query ("I forgot my password, how do I reset it?")
Agent action: Parahelp - Search memory
Agent action: Retool - Read user data
Agent action: Retool - Sent password reset email
Agent action: Ticketing - Send ticket response ("I've sent a password reset link to your email address. You should receive it within a few minutes. Click the link to set a new password. Let me know if you don't receive it or run into any issues!")
Example
Configuration
Tools
Update user data
Retool
/
API or MCP
Update customer data attributes.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Memory
Password reset requests
Use the Re tool: Read user data tool to verify the customer's account exists and retrieve their email address.
Use the Retool: Send password reset email tool to immediately send a password reset email to the customer.
Use the Ticketing: Reply to ticket tool to confirm the reset email has been sent: "I've sent a password reset link to your email address. You should receive it within a few minutes. Click the link to set a new password. Let me know if you don't receive it or run into any issues!"
Simulation
Customer action: Ticketing - Submit query ("I forgot my password, how do I reset it?")
Agent action: Parahelp - Search memory
Agent action: Retool - Read user data
Agent action: Retool - Sent password reset email
Agent action: Ticketing - Send ticket response ("I've sent a password reset link to your email address. You should receive it within a few minutes. Click the link to set a new password. Let me know if you don't receive it or run into any issues!")
