All use cases

Integration questions

Agents

Customer agent

Categories

Resolving general tickets

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Description

Integration questions are a great fit for AI automation - they can be resolved by searching your integration documentation and providing clear setup and capability information.

You can configure Parahelp to handle integration questions end-to-end by uploading your Help Center articles and integration documentation, and connecting your ticketing system for customer replies.

This enables the Parahelp customer agent to automatically identify which integration the customer is asking about, retrieve relevant documentation, and provide information about capabilities, setup requirements, and limitations.

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Integration questions

Identify which integration the customer is asking about.

Use the Parahelp: Search knowledge tool to find relevant information about the integration's capabilities, setup requirements, and any limitations.

Use the Ticketing: Reply to ticket tool to answer their question with links to relevant documentation.

Simulation

  1. Customer action: Ticketing - Submit query ("Do you integrate with Salesforce?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Yes, we integrate with Salesforce! The integration syncs your contacts and deals automatically. You can set it up in Settings → Integrations → Salesforce. Here's our setup guide: [link]. Let me know if you have any questions during setup!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Integration questions

Identify which integration the customer is asking about.

Use the Parahelp: Search knowledge tool to find relevant information about the integration's capabilities, setup requirements, and any limitations.

Use the Ticketing: Reply to ticket tool to answer their question with links to relevant documentation.

Simulation

  1. Customer action: Ticketing - Submit query ("Do you integrate with Salesforce?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Yes, we integrate with Salesforce! The integration syncs your contacts and deals automatically. You can set it up in Settings → Integrations → Salesforce. Here's our setup guide: [link]. Let me know if you have any questions during setup!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Integration questions

Identify which integration the customer is asking about.

Use the Parahelp: Search knowledge tool to find relevant information about the integration's capabilities, setup requirements, and any limitations.

Use the Ticketing: Reply to ticket tool to answer their question with links to relevant documentation.

Simulation

  1. Customer action: Ticketing - Submit query ("Do you integrate with Salesforce?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Yes, we integrate with Salesforce! The integration syncs your contacts and deals automatically. You can set it up in Settings → Integrations → Salesforce. Here's our setup guide: [link]. Let me know if you have any questions during setup!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Integration questions

Identify which integration the customer is asking about.

Use the Parahelp: Search knowledge tool to find relevant information about the integration's capabilities, setup requirements, and any limitations.

Use the Ticketing: Reply to ticket tool to answer their question with links to relevant documentation.

Simulation

  1. Customer action: Ticketing - Submit query ("Do you integrate with Salesforce?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Yes, we integrate with Salesforce! The integration syncs your contacts and deals automatically. You can set it up in Settings → Integrations → Salesforce. Here's our setup guide: [link]. Let me know if you have any questions during setup!")

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