All use cases
Integration issues
Agents
Customer agent
Categories
Resolving troubleshooting tickets
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Description
Integration troubleshooting tickets are a great fit for AI automation - they follow common patterns like expired authorizations, configuration errors, and connection issues that can be diagnosed by checking status and matching to known fixes.
You can configure Parahelp to handle integration troubleshooting end-to-end by uploading your integration documentation and known issues, and connecting your tools - like your ticketing system for customer data and replies.
This enables the Parahelp customer agent to automatically check integration status, identify common issues, provide troubleshooting steps, and escalate to engineering when needed - following your documentation and using your tools.
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Integration issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be affecting the customer's integration.
Use the Re tool: Read user data tool to check the customer's integration status and configuration.
Use the Parahelp: Search knowledge tool to identify common integration issues and provide troubleshooting steps.
If the issue requires technical investigation, transfer to the engineering team with relevant context.
Use the Ticketing: Reply to ticket tool to provide troubleshooting guidance.
Simulation
Customer action: Ticketing - Submit query ("My Slack integration stopped working")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I see your Slack integration was last active 3 days ago. This is often caused by an expired authorization. Try disconnecting and reconnecting Slack in Settings → Integrations → Slack. If that doesn't work, let me know and I'll escalate to our technical team!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Integration issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be affecting the customer's integration.
Use the Re tool: Read user data tool to check the customer's integration status and configuration.
Use the Parahelp: Search knowledge tool to identify common integration issues and provide troubleshooting steps.
If the issue requires technical investigation, transfer to the engineering team with relevant context.
Use the Ticketing: Reply to ticket tool to provide troubleshooting guidance.
Simulation
Customer action: Ticketing - Submit query ("My Slack integration stopped working")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I see your Slack integration was last active 3 days ago. This is often caused by an expired authorization. Try disconnecting and reconnecting Slack in Settings → Integrations → Slack. If that doesn't work, let me know and I'll escalate to our technical team!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Integration issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be affecting the customer's integration.
Use the Re tool: Read user data tool to check the customer's integration status and configuration.
Use the Parahelp: Search knowledge tool to identify common integration issues and provide troubleshooting steps.
If the issue requires technical investigation, transfer to the engineering team with relevant context.
Use the Ticketing: Reply to ticket tool to provide troubleshooting guidance.
Simulation
Customer action: Ticketing - Submit query ("My Slack integration stopped working")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I see your Slack integration was last active 3 days ago. This is often caused by an expired authorization. Try disconnecting and reconnecting Slack in Settings → Integrations → Slack. If that doesn't work, let me know and I'll escalate to our technical team!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Integration issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be affecting the customer's integration.
Use the Re tool: Read user data tool to check the customer's integration status and configuration.
Use the Parahelp: Search knowledge tool to identify common integration issues and provide troubleshooting steps.
If the issue requires technical investigation, transfer to the engineering team with relevant context.
Use the Ticketing: Reply to ticket tool to provide troubleshooting guidance.
Simulation
Customer action: Ticketing - Submit query ("My Slack integration stopped working")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I see your Slack integration was last active 3 days ago. This is often caused by an expired authorization. Try disconnecting and reconnecting Slack in Settings → Integrations → Slack. If that doesn't work, let me know and I'll escalate to our technical team!")
