Description
Handling bug reports manually is chaotic - you need to check if the bug is already known, link tickets to Linear issues, keep engineering updated on impact, and remember to follow up with customers when bugs are fixed. Things fall through the cracks, customers get frustrated, and engineers lack the context they need.
You can configure both the Customer agent and Internal agent to handle bugs end-to-end by connecting Linear and setting up scheduled tasks for pattern detection and follow-ups.
The Customer agent automatically links incoming bug reports to existing Linear issues and informs customers. The Internal agent identifies bug patterns, creates new Linear issues, and queues follow-up messages when bugs are resolved - closing the loop with every affected customer.
Example
Customer agent
Internal agent
Configuration
Tools
Link support ticket to Linear issue
Linear
Link ticket to Linear issue for tracking and automated follow-ups.
Search in existing Linear issues
Linear
Search Linear for bugs, feature requests, or product updates.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Bug reports
When you receive a bug report, use the Linear: Search in existing Linear issues tool to check if a matching issue already exists (only issues with the parahelp_agent label are searchable).
If a matching issue is found, use the Linear: Link support ticket to Linear issue tool to attach the ticket as new evidence and use the Ticketing: Reply to ticket tool to inform the customer that the issue is known and being worked on.
If no match exists and the bug is confirmed, use the Ticketing: Transfer ticket tool to transfer to the team for triage.
Simulation
Customer action: Ticketing - Submit query ("My video generated in the wrong language")
Agent action: Parahelp - Search memory
Agent action: Linear - Searched existing issues ("wrong language audio")
Agent action: Linear - Linked ticket to existing issue
Agent action: Ticketing - Send ticket response ("I've identified this as a known issue our team is actively working on. I've added your report to help our engineers investigate. You'll be notified when it's resolved. Sorry for the inconvenience!")
Set it up once. It improves forever.
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