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Following up on tickets with new information

Agents

Internal agent

Categories

Generating reports

Executing actions in tools

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Description

Following up on tickets manually is tedious - when a bug is fixed or a feature ships, you need to find all affected customers, draft personalized messages, and send them one by one. It's easy to miss people or forget to close the loop entirely, leaving customers wondering if their issue was ever resolved.

You can use the Parahelp Internal agent to send follow-ups by describing the issue that was resolved and who should be notified.

The Parahelp Internal agent automatically researches affected tickets, creates a tracking file, queues personalized follow-up messages, and lets you review before sending - so you can close the loop with every affected customer in minutes.

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

Configure ticket file

Parahelp

Create, update, delete, or merge ticket file with ticket IDs.

Create follow-up

Parahelp

Follow up on support tickets based on instructions.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp send a follow-up to all customers who reported the dashboard loading issue - it's now fixed")

  2. Agent action: Parahelp - Researched support tickets ("dashboard loading slow" - 23 results)

  3. Agent action: Parahelp - Created ticket file ("Dashboard issue - affected customers" - 23 tickets)

  4. Agent action: Ticketing system - Follow up on support tickets ("Inform the customer that the dashboard loading issue has been resolved.")

  5. Agent action: Parahelp - Send status message ("I've queued follow-up messages for 23 affected customers. Review and approve to send.")

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

Configure ticket file

Parahelp

Create, update, delete, or merge ticket file with ticket IDs.

Create follow-up

Parahelp

Follow up on support tickets based on instructions.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp send a follow-up to all customers who reported the dashboard loading issue - it's now fixed")

  2. Agent action: Parahelp - Researched support tickets ("dashboard loading slow" - 23 results)

  3. Agent action: Parahelp - Created ticket file ("Dashboard issue - affected customers" - 23 tickets)

  4. Agent action: Ticketing system - Follow up on support tickets ("Inform the customer that the dashboard loading issue has been resolved.")

  5. Agent action: Parahelp - Send status message ("I've queued follow-up messages for 23 affected customers. Review and approve to send.")

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

Configure ticket file

Parahelp

Create, update, delete, or merge ticket file with ticket IDs.

Create follow-up

Parahelp

Follow up on support tickets based on instructions.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp send a follow-up to all customers who reported the dashboard loading issue - it's now fixed")

  2. Agent action: Parahelp - Researched support tickets ("dashboard loading slow" - 23 results)

  3. Agent action: Parahelp - Created ticket file ("Dashboard issue - affected customers" - 23 tickets)

  4. Agent action: Ticketing system - Follow up on support tickets ("Inform the customer that the dashboard loading issue has been resolved.")

  5. Agent action: Parahelp - Send status message ("I've queued follow-up messages for 23 affected customers. Review and approve to send.")

Example

Configuration

Tools

Research support tickets

Parahelp

Deep research support tickets.

Configure ticket file

Parahelp

Create, update, delete, or merge ticket file with ticket IDs.

Create follow-up

Parahelp

Follow up on support tickets based on instructions.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp send a follow-up to all customers who reported the dashboard loading issue - it's now fixed")

  2. Agent action: Parahelp - Researched support tickets ("dashboard loading slow" - 23 results)

  3. Agent action: Parahelp - Created ticket file ("Dashboard issue - affected customers" - 23 tickets)

  4. Agent action: Ticketing system - Follow up on support tickets ("Inform the customer that the dashboard loading issue has been resolved.")

  5. Agent action: Parahelp - Send status message ("I've queued follow-up messages for 23 affected customers. Review and approve to send.")

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