Description
Feature requests are a great fit for AI automation - they follow a consistent flow of checking if the feature exists, searching for existing requests, and logging new feedback.
You can configure Parahelp to handle feature requests end-to-end by connecting your tools - like Linear for issue tracking and your ticketing system for customer replies.
This enables the Parahelp customer agent to automatically check if the feature already exists, search for existing feature requests in Linear, link tickets to existing requests or create new ones, and thank customers for their feedback - ensuring nothing falls through the cracks.
Example
Configuration
Tools
Link support ticket to Linear issue
Linear
Link ticket to Linear issue for tracking and automated follow-ups.
Search in existing Linear issues
Linear
Search Linear for bugs, feature requests, or product updates.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Feature requests
First, use the Parahelp: Search knowledge tool to check if the requested feature is already live in the product. If the feature already exists, inform the customer how to use it and provide relevant documentation.
If the feature is not already live, use the Linear: Search in existing Linear issues tool to check if the requested feature already exists as an issue.
If found, use Linear: Link support ticket to Linear issue to link the ticket and inform the customer their feedback has been added to an existing request.
If not found, use Linear: Link support ticket to Linear issue to create a new feature request issue linked to the ticket.
Use the Ticketing: Reply to ticket tool to thank the customer and confirm their feedback has been logged.
Simulation
Customer action: Ticketing - Submit query ("It would be great if you added dark mode!")
Agent action: Parahelp - Search memory
Agent action: Parahelp - Search knowledge (checked if dark mode is already live)
Agent action: Linear - Searched existing issues ("dark mode")
Agent action: Linear - Linked ticket to existing issue
Agent action: Ticketing - Send ticket response ("Thanks for the suggestion! Dark mode is actually already on our roadmap-I've added your feedback to the existing request so our product team knows there's more interest. We'll notify you when it's released. Let me know if you have any other feedback!")
Example
Configuration
Tools
Link support ticket to Linear issue
Linear
Link ticket to Linear issue for tracking and automated follow-ups.
Search in existing Linear issues
Linear
Search Linear for bugs, feature requests, or product updates.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Feature requests
First, use the Parahelp: Search knowledge tool to check if the requested feature is already live in the product. If the feature already exists, inform the customer how to use it and provide relevant documentation.
If the feature is not already live, use the Linear: Search in existing Linear issues tool to check if the requested feature already exists as an issue.
If found, use Linear: Link support ticket to Linear issue to link the ticket and inform the customer their feedback has been added to an existing request.
If not found, use Linear: Link support ticket to Linear issue to create a new feature request issue linked to the ticket.
Use the Ticketing: Reply to ticket tool to thank the customer and confirm their feedback has been logged.
Simulation
Customer action: Ticketing - Submit query ("It would be great if you added dark mode!")
Agent action: Parahelp - Search memory
Agent action: Parahelp - Search knowledge (checked if dark mode is already live)
Agent action: Linear - Searched existing issues ("dark mode")
Agent action: Linear - Linked ticket to existing issue
Agent action: Ticketing - Send ticket response ("Thanks for the suggestion! Dark mode is actually already on our roadmap-I've added your feedback to the existing request so our product team knows there's more interest. We'll notify you when it's released. Let me know if you have any other feedback!")
Example
Configuration
Tools
Link support ticket to Linear issue
Linear
Link ticket to Linear issue for tracking and automated follow-ups.
Search in existing Linear issues
Linear
Search Linear for bugs, feature requests, or product updates.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Feature requests
First, use the Parahelp: Search knowledge tool to check if the requested feature is already live in the product. If the feature already exists, inform the customer how to use it and provide relevant documentation.
If the feature is not already live, use the Linear: Search in existing Linear issues tool to check if the requested feature already exists as an issue.
If found, use Linear: Link support ticket to Linear issue to link the ticket and inform the customer their feedback has been added to an existing request.
If not found, use Linear: Link support ticket to Linear issue to create a new feature request issue linked to the ticket.
Use the Ticketing: Reply to ticket tool to thank the customer and confirm their feedback has been logged.
Simulation
Customer action: Ticketing - Submit query ("It would be great if you added dark mode!")
Agent action: Parahelp - Search memory
Agent action: Parahelp - Search knowledge (checked if dark mode is already live)
Agent action: Linear - Searched existing issues ("dark mode")
Agent action: Linear - Linked ticket to existing issue
Agent action: Ticketing - Send ticket response ("Thanks for the suggestion! Dark mode is actually already on our roadmap-I've added your feedback to the existing request so our product team knows there's more interest. We'll notify you when it's released. Let me know if you have any other feedback!")
Example
Configuration
Tools
Link support ticket to Linear issue
Linear
Link ticket to Linear issue for tracking and automated follow-ups.
Search in existing Linear issues
Linear
Search Linear for bugs, feature requests, or product updates.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Feature requests
First, use the Parahelp: Search knowledge tool to check if the requested feature is already live in the product. If the feature already exists, inform the customer how to use it and provide relevant documentation.
If the feature is not already live, use the Linear: Search in existing Linear issues tool to check if the requested feature already exists as an issue.
If found, use Linear: Link support ticket to Linear issue to link the ticket and inform the customer their feedback has been added to an existing request.
If not found, use Linear: Link support ticket to Linear issue to create a new feature request issue linked to the ticket.
Use the Ticketing: Reply to ticket tool to thank the customer and confirm their feedback has been logged.
Simulation
Customer action: Ticketing - Submit query ("It would be great if you added dark mode!")
Agent action: Parahelp - Search memory
Agent action: Parahelp - Search knowledge (checked if dark mode is already live)
Agent action: Linear - Searched existing issues ("dark mode")
Agent action: Linear - Linked ticket to existing issue
Agent action: Ticketing - Send ticket response ("Thanks for the suggestion! Dark mode is actually already on our roadmap-I've added your feedback to the existing request so our product team knows there's more interest. We'll notify you when it's released. Let me know if you have any other feedback!")
