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Feature questions

Agents

Customer agent

Categories

Resolving general tickets

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Description

Feature questions are a great fit for AI automation - they can be resolved by searching your feature documentation and explaining functionality clearly.

You can configure Parahelp to handle feature questions end-to-end by uploading your Help Center articles and feature documentation, and connecting your ticketing system for customer replies.

This enables the Parahelp customer agent to automatically identify which feature the customer is asking about, retrieve relevant documentation, and provide clear explanations of functionality, usage, and any limitations.

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Feature questions

Identify which feature the customer is asking about and use the Parahelp: Search knowledge tool to retrieve relevant documentation.

Explain the feature's functionality, how to use it, and any relevant limitations or requirements.

Use the Ticketing: Reply to ticket tool to provide a helpful explanation.

Simulation

  1. Customer action: Ticketing - Submit query ("What does the automation feature do?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Our automation feature lets you create workflows that trigger actions based on specific events - like sending a welcome email when a new user signs up. You can set these up in Settings → Automations. Here's our guide to get started: [link]. Let me know if you'd like help setting one up!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Feature questions

Identify which feature the customer is asking about and use the Parahelp: Search knowledge tool to retrieve relevant documentation.

Explain the feature's functionality, how to use it, and any relevant limitations or requirements.

Use the Ticketing: Reply to ticket tool to provide a helpful explanation.

Simulation

  1. Customer action: Ticketing - Submit query ("What does the automation feature do?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Our automation feature lets you create workflows that trigger actions based on specific events - like sending a welcome email when a new user signs up. You can set these up in Settings → Automations. Here's our guide to get started: [link]. Let me know if you'd like help setting one up!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Feature questions

Identify which feature the customer is asking about and use the Parahelp: Search knowledge tool to retrieve relevant documentation.

Explain the feature's functionality, how to use it, and any relevant limitations or requirements.

Use the Ticketing: Reply to ticket tool to provide a helpful explanation.

Simulation

  1. Customer action: Ticketing - Submit query ("What does the automation feature do?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Our automation feature lets you create workflows that trigger actions based on specific events - like sending a welcome email when a new user signs up. You can set these up in Settings → Automations. Here's our guide to get started: [link]. Let me know if you'd like help setting one up!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

Feature questions

Identify which feature the customer is asking about and use the Parahelp: Search knowledge tool to retrieve relevant documentation.

Explain the feature's functionality, how to use it, and any relevant limitations or requirements.

Use the Ticketing: Reply to ticket tool to provide a helpful explanation.

Simulation

  1. Customer action: Ticketing - Submit query ("What does the automation feature do?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("Our automation feature lets you create workflows that trigger actions based on specific events - like sending a welcome email when a new user signs up. You can set these up in Settings → Automations. Here's our guide to get started: [link]. Let me know if you'd like help setting one up!")

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