All use cases

FAQs

Agents

Customer agent

Categories

Resolving general tickets

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Description

FAQs are a perfect fit for AI automation - they're high-volume, repetitive questions that can be answered instantly by searching your knowledge base.

You can configure Parahelp to handle FAQs end-to-end by uploading your Help Center articles and knowledge snippets, and connecting your ticketing system for customer replies.

This enables the Parahelp customer agent to automatically identify the customer's question, search your knowledge base, and respond with accurate answers and relevant documentation links - instantly, 24/7.

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

FAQs

Identify the customer's question and use the Parahelp: Search knowledge tool to find relevant information from the Help Center or Knowledge snippets.

Use the Ticketing: Reply to ticket tool to provide a clear, helpful answer with links to relevant documentation if applicable.

Simulation

  1. Customer action: Ticketing - Submit query ("How do I reset my password?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("You can reset your password by clicking 'Forgot password' on the login page and entering your email. You'll receive a reset link within a few minutes. Here's our guide for more details: [link]. Let me know if you run into any issues!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

FAQs

Identify the customer's question and use the Parahelp: Search knowledge tool to find relevant information from the Help Center or Knowledge snippets.

Use the Ticketing: Reply to ticket tool to provide a clear, helpful answer with links to relevant documentation if applicable.

Simulation

  1. Customer action: Ticketing - Submit query ("How do I reset my password?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("You can reset your password by clicking 'Forgot password' on the login page and entering your email. You'll receive a reset link within a few minutes. Here's our guide for more details: [link]. Let me know if you run into any issues!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

FAQs

Identify the customer's question and use the Parahelp: Search knowledge tool to find relevant information from the Help Center or Knowledge snippets.

Use the Ticketing: Reply to ticket tool to provide a clear, helpful answer with links to relevant documentation if applicable.

Simulation

  1. Customer action: Ticketing - Submit query ("How do I reset my password?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("You can reset your password by clicking 'Forgot password' on the login page and entering your email. You'll receive a reset link within a few minutes. Here's our guide for more details: [link]. Let me know if you run into any issues!")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Memory

FAQs

Identify the customer's question and use the Parahelp: Search knowledge tool to find relevant information from the Help Center or Knowledge snippets.

Use the Ticketing: Reply to ticket tool to provide a clear, helpful answer with links to relevant documentation if applicable.

Simulation

  1. Customer action: Ticketing - Submit query ("How do I reset my password?")

  2. Agent action: Parahelp - Search memory

  3. Agent action: Parahelp - Search knowledge

  4. Agent action: Ticketing - Send ticket response ("You can reset your password by clicking 'Forgot password' on the login page and entering your email. You'll receive a reset link within a few minutes. Here's our guide for more details: [link]. Let me know if you run into any issues!")

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