All use cases

Explaining knowledge base

Agents

Internal agent

Categories

Generating answers

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Description

Finding answers in your knowledge base manually takes time - you need to search through Help Center articles, knowledge snippets, and documentation to piece together a complete answer. This slows down your team and leads to inconsistent responses.

You can use the Parahelp Internal agent to answer knowledge questions by simply asking what your help center says about a topic.

The Parahelp Internal agent automatically searches your knowledge base, retrieves relevant articles and snippets, and summarizes the information clearly - so you get accurate answers instantly without digging through docs.

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp what does our help center say about setting up SSO?")

  2. Agent action: Parahelp - Searched knowledge ("SSO setup" - 4 results)

  3. Agent action: Parahelp - Send status message ("Here's what our help center says about SSO setup: ...")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp what does our help center say about setting up SSO?")

  2. Agent action: Parahelp - Searched knowledge ("SSO setup" - 4 results)

  3. Agent action: Parahelp - Send status message ("Here's what our help center says about SSO setup: ...")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp what does our help center say about setting up SSO?")

  2. Agent action: Parahelp - Searched knowledge ("SSO setup" - 4 results)

  3. Agent action: Parahelp - Send status message ("Here's what our help center says about SSO setup: ...")

Example

Configuration

Tools

Search knowledge

Parahelp

Search help center and internal knowledge snippets.

Simulation

  1. Team action: Slack - Submit query ("@Parahelp what does our help center say about setting up SSO?")

  2. Agent action: Parahelp - Searched knowledge ("SSO setup" - 4 results)

  3. Agent action: Parahelp - Send status message ("Here's what our help center says about SSO setup: ...")

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