Description
Error debugging tickets are a great fit for AI automation - they follow a consistent diagnostic flow of checking for incidents, retrieving logs, and matching error codes to known solutions.
You can configure Parahelp to handle error debugging end-to-end by uploading your error code documentation and connecting your tools - like your status page for incident checks, a custom API for error logs, and your ticketing system for customer replies.
This enables the Parahelp customer agent to automatically check for ongoing incidents, retrieve error logs, match error codes to known issues, provide solutions, and escalate unrecognized errors to engineering - following your documentation and using your tools.
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Retrieve error logs
API or MCP
Perform custom actions via API endpoint.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Errors
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be causing the error.
Use the Re tool: Read user data tool to identify the customer's account.
Use the Custom API: Retrieve error logs tool to look up recent errors for the customer's account.
Use the Parahelp: Search knowledge tool to find relevant error code documentation and known solutions.
Match error codes to known issues and provide relevant solutions.
For unrecognized errors, transfer to the engineering team with the error details.
Use the Ticketing: Reply to ticket tool to explain the issue and provide solutions.
Simulation
Customer action: Ticketing - Submit query ("I keep getting error code E-4012")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Custom API - Retrieved error logs
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("Error E-4012 indicates a permission issue with your API key. I checked your logs and see the key was regenerated yesterday. Make sure you've updated the key in all your integrations. Here's how to verify your API key setup: [link]. Let me know if it persists!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Retrieve error logs
API or MCP
Perform custom actions via API endpoint.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Errors
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be causing the error.
Use the Re tool: Read user data tool to identify the customer's account.
Use the Custom API: Retrieve error logs tool to look up recent errors for the customer's account.
Use the Parahelp: Search knowledge tool to find relevant error code documentation and known solutions.
Match error codes to known issues and provide relevant solutions.
For unrecognized errors, transfer to the engineering team with the error details.
Use the Ticketing: Reply to ticket tool to explain the issue and provide solutions.
Simulation
Customer action: Ticketing - Submit query ("I keep getting error code E-4012")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Custom API - Retrieved error logs
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("Error E-4012 indicates a permission issue with your API key. I checked your logs and see the key was regenerated yesterday. Make sure you've updated the key in all your integrations. Here's how to verify your API key setup: [link]. Let me know if it persists!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Retrieve error logs
API or MCP
Perform custom actions via API endpoint.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Errors
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be causing the error.
Use the Re tool: Read user data tool to identify the customer's account.
Use the Custom API: Retrieve error logs tool to look up recent errors for the customer's account.
Use the Parahelp: Search knowledge tool to find relevant error code documentation and known solutions.
Match error codes to known issues and provide relevant solutions.
For unrecognized errors, transfer to the engineering team with the error details.
Use the Ticketing: Reply to ticket tool to explain the issue and provide solutions.
Simulation
Customer action: Ticketing - Submit query ("I keep getting error code E-4012")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Custom API - Retrieved error logs
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("Error E-4012 indicates a permission issue with your API key. I checked your logs and see the key was regenerated yesterday. Make sure you've updated the key in all your integrations. Here's how to verify your API key setup: [link]. Let me know if it persists!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Retrieve error logs
API or MCP
Perform custom actions via API endpoint.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Errors
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be causing the error.
Use the Re tool: Read user data tool to identify the customer's account.
Use the Custom API: Retrieve error logs tool to look up recent errors for the customer's account.
Use the Parahelp: Search knowledge tool to find relevant error code documentation and known solutions.
Match error codes to known issues and provide relevant solutions.
For unrecognized errors, transfer to the engineering team with the error details.
Use the Ticketing: Reply to ticket tool to explain the issue and provide solutions.
Simulation
Customer action: Ticketing - Submit query ("I keep getting error code E-4012")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Custom API - Retrieved error logs
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("Error E-4012 indicates a permission issue with your API key. I checked your logs and see the key was regenerated yesterday. Make sure you've updated the key in all your integrations. Here's how to verify your API key setup: [link]. Let me know if it persists!")
