Detecting knowledge and procedure gaps

Detecting knowledge and procedure gaps manually is tedious - you need to review transferred tickets, figure out why the AI couldn't handle them, and identify what knowledge or procedures humans used that the AI was missing. Without this, your AI agent keeps hitting the same walls and transferring tickets it should be resolving.

You can use the Parahelp Internal agent to detect knowledge and procedure gaps by asking it to analyze transferred tickets from a specific time period.

The Parahelp Internal agent automatically researches transferred tickets, reads the full conversations to understand what knowledge and procedures humans used, searches your existing memory and knowledge base to find gaps, and recommends specific configurations to fill them.