Description
Configuring agent personality manually requires careful prompt crafting to achieve the right tone, voice, and communication style - without inadvertently affecting how the agent handles procedures or uses tools. Getting the balance right between friendly and professional, concise and thorough, is tricky.
You can use the Internal agent to help with personality updates by simply describing your desired tone, brand voice, or communication style in chat - or by attaching brand guidelines and style documentation.
The Internal agent automatically reads your current personality configuration, updates the personality file to match your desired style, researches historical tickets to find representative conversations, and creates test simulations - so you can validate the new tone before you publish it.
Example
Configuration
Tools
Search memory
Parahelp
Search through memory files for specific keywords.
Read support file
Parahelp
Read specific memory file.
Configure memory file
Parahelp
Create, update, or delete memory files.
Research support tickets
Parahelp
Deep research support tickets.
Create test simulations
Parahelp
Create, run, and evaluate test simulations.
Simulation
Team action: Slack - Submit query ("@Parahelp update our agent's personality to sound more friendly and approachable, while staying professional. Use emojis occasionally.")
Agent action: Parahelp - Read support file ("personality.md")
Agent action: Parahelp - Updated base file ("personality.md" - +8 lines, -4 lines)
Agent action: Parahelp - Researched support tickets ("general inquiries" - 156 results)
Agent action: Parahelp - Created test simulations ("FAQ response - friendly tone" - passed + "Billing question - professional" - passed)
Agent action: Parahelp - Send status message ("I've updated the agent's personality to be friendlier and more approachable while maintaining professionalism. I tested it against real customer conversations - the tone is now warmer with occasional emoji use. To set it live, approve the configuration.")
Set it up once. It improves forever.
Used by leading tech companies
