Description
Managing knowledge snippets manually is tedious - you need to track what information already exists, format it for AI consumption, ensure it doesn't conflict with other knowledge, and verify the AI can actually find and use it when customers ask questions. This is especially important for time-sensitive info like promotions or policy updates.
You can use the Internal agent to manage knowledge snippets by simply describing the information in chat or attaching documentation files.
The Internal agent automatically searches existing knowledge to avoid duplicates, creates or updates knowledge snippets, researches historical tickets to find relevant test cases, and creates test simulations - so you can validate the AI will answer correctly before you publish.
Example
Configuration
Tools
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Configure knowledge snippet
Parahelp
Create, update, or delete knowledge snippets.
Research support tickets
Parahelp
Deep research support tickets.
Create test simulations
Parahelp
Create, run, and evaluate test simulations.
Simulation
Team action: Slack - Submit query ("@Parahelp create a knowledge snippet about our Black Friday discount. 40% off all annual plans, valid Nov 28-29.")
Agent action: Parahelp - Searched knowledge ("Black Friday discount" - 0 results)
Agent action: Parahelp - Created knowledge snippet ("Black Friday 2025 Discount" - +8 lines)
Agent action: Parahelp - Researched support tickets ("discount" - 43 results)
Agent action: Parahelp - Created test simulations ("Discount question - annual plan" - passed)
Agent action: Parahelp - Send status message ("I've created a new 'Black Friday 2025 Discount' knowledge snippet and tested it against recent discount questions. To set it live, approve the configuration.")
Set it up once. It improves forever.
Used by leading tech companies
