All use cases
Configuration issues
Agents
Customer agent
Categories
Resolving troubleshooting tickets
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Description
Configuration issue tickets are a great fit for AI automation - they follow common diagnostic patterns like checking for incidents, reviewing settings, and matching misconfigurations to known fixes.
You can configure Parahelp to handle configuration debugging end-to-end by uploading your configuration documentation and best practices guides, and connecting your tools - like your status page for incident checks and your ticketing system for customer data and replies.
This enables the Parahelp customer agent to automatically check for incidents, review customer configurations, identify misconfigurations, provide step-by-step guidance, and escalate when needed - following your documentation and using your tools.
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Configuration issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be affecting the customer's configuration or workflow.
Use the Re tool: Read user data tool to review the customer's current configuration.
If the configuration data is incomplete or unclear, use the Ticketing: Reply to ticket tool to ask the customer to share a screenshot of their configuration settings so you can analyze it and identify the issue.
Use the Parahelp: Search knowledge tool to find relevant configuration documentation and best practices guides.
Identify misconfigurations or settings that may be causing the issue.
Provide step-by-step guidance to correct the configuration.
Use the Ticketing: Reply to ticket tool to walk through the fix.
Simulation
Customer action: Ticketing - Submit query ("My automation workflow isn't triggering")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Ticketing - Send ticket response ("Could you share a screenshot of your workflow configuration? This will help me identify the issue faster.")
Customer action: Ticketing - Reply (attached screenshot of workflow settings)
Agent action: Parahelp - Analyzed screenshot
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I looked at your workflow configuration and found the issue - the trigger condition is set to 'status = completed' but your tasks use 'status = done'. Update the trigger condition to match your actual status values in Settings → Automations → [workflow name] → Edit trigger. Here's our automation guide for reference: [link]. Let me know if it works!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Configuration issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be affecting the customer's configuration or workflow.
Use the Re tool: Read user data tool to review the customer's current configuration.
If the configuration data is incomplete or unclear, use the Ticketing: Reply to ticket tool to ask the customer to share a screenshot of their configuration settings so you can analyze it and identify the issue.
Use the Parahelp: Search knowledge tool to find relevant configuration documentation and best practices guides.
Identify misconfigurations or settings that may be causing the issue.
Provide step-by-step guidance to correct the configuration.
Use the Ticketing: Reply to ticket tool to walk through the fix.
Simulation
Customer action: Ticketing - Submit query ("My automation workflow isn't triggering")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Ticketing - Send ticket response ("Could you share a screenshot of your workflow configuration? This will help me identify the issue faster.")
Customer action: Ticketing - Reply (attached screenshot of workflow settings)
Agent action: Parahelp - Analyzed screenshot
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I looked at your workflow configuration and found the issue - the trigger condition is set to 'status = completed' but your tasks use 'status = done'. Update the trigger condition to match your actual status values in Settings → Automations → [workflow name] → Edit trigger. Here's our automation guide for reference: [link]. Let me know if it works!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Configuration issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be affecting the customer's configuration or workflow.
Use the Re tool: Read user data tool to review the customer's current configuration.
If the configuration data is incomplete or unclear, use the Ticketing: Reply to ticket tool to ask the customer to share a screenshot of their configuration settings so you can analyze it and identify the issue.
Use the Parahelp: Search knowledge tool to find relevant configuration documentation and best practices guides.
Identify misconfigurations or settings that may be causing the issue.
Provide step-by-step guidance to correct the configuration.
Use the Ticketing: Reply to ticket tool to walk through the fix.
Simulation
Customer action: Ticketing - Submit query ("My automation workflow isn't triggering")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Ticketing - Send ticket response ("Could you share a screenshot of your workflow configuration? This will help me identify the issue faster.")
Customer action: Ticketing - Reply (attached screenshot of workflow settings)
Agent action: Parahelp - Analyzed screenshot
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I looked at your workflow configuration and found the issue - the trigger condition is set to 'status = completed' but your tasks use 'status = done'. Update the trigger condition to match your actual status values in Settings → Automations → [workflow name] → Edit trigger. Here's our automation guide for reference: [link]. Let me know if it works!")
Example
Configuration
Tools
Look up service status
Status page
/
API or MCP
Check status page to identify ongoing incidents or service disruptions that may be affecting customers.
Retool: Read user data
Retool
/
API or MCP
Read customer data attributes.
Search knowledge
Parahelp
Search help center and internal knowledge snippets.
Memory
Configuration issues
Use the Status Page: Look Up Service Status tool to check if there's an ongoing incident that may be affecting the customer's configuration or workflow.
Use the Re tool: Read user data tool to review the customer's current configuration.
If the configuration data is incomplete or unclear, use the Ticketing: Reply to ticket tool to ask the customer to share a screenshot of their configuration settings so you can analyze it and identify the issue.
Use the Parahelp: Search knowledge tool to find relevant configuration documentation and best practices guides.
Identify misconfigurations or settings that may be causing the issue.
Provide step-by-step guidance to correct the configuration.
Use the Ticketing: Reply to ticket tool to walk through the fix.
Simulation
Customer action: Ticketing - Submit query ("My automation workflow isn't triggering")
Agent action: Parahelp - Search memory
Agent action: Ticketing - Read user data
Agent action: Ticketing - Send ticket response ("Could you share a screenshot of your workflow configuration? This will help me identify the issue faster.")
Customer action: Ticketing - Reply (attached screenshot of workflow settings)
Agent action: Parahelp - Analyzed screenshot
Agent action: Parahelp - Search knowledge
Agent action: Ticketing - Send ticket response ("I looked at your workflow configuration and found the issue - the trigger condition is set to 'status = completed' but your tasks use 'status = done'. Update the trigger condition to match your actual status values in Settings → Automations → [workflow name] → Edit trigger. Here's our automation guide for reference: [link]. Let me know if it works!")
