Blog
Introducing our Pylon integration
Mads Lunau Liechti
Co-founder
You can now integrate your Parahelp agent into Pylon to resolve tickets across email, live chat, and Slack.
Many fast-moving B2B companies run their support through Pylon, which is why it’s been one of our most requested integrations.
Parallel Web Systems, Juicebox, and Eve Legal already run their Parahelp agents in Pylon. Their agents resolve tickets end-to-end - from product questions to technical troubleshooting - with a resolution rate of >50%.
With Parahelp, the difference has been the depth of configuration and the team behind it. Miles, our Parahelp agent, takes a first pass on every inbound ticket, and we've been able to shape exactly how it behaves.
- Shreya Mantha, Parallel Web Systems
How it works
You connect your Parahelp agent to a dedicated seat in Pylon. From that seat, it behaves like a team member:
When a ticket is assigned to it, it starts handling it - replying to customers across email, live chat, and Slack
When it needs to transfer a ticket, it reassigns the ticket to the appropriate team member
As it handles a ticket, it keeps Pylon up to date - ticket state, priority, tags, and customer data
You define how your agent handles tickets by chatting with Parahelp - how it behaves in Pylon, uses your other tools, what policies it follows and knowledge it uses, when and how it transfers a ticket, and more.
Full details: docs.parahelp.com/customer-agent/channels
Parahelp agents have resolved millions of tickets for the world's fastest-growing companies, including Cursor, Replit, Lovable, Bolt, and Framer.