Introducing our Plain integration
You can now integrate your customer agent into Plain to resolve tickets across email, live chat, and Slack.
We’ve partnered with Plain. The team has built an incredible ticketing system for B2B teams.
Cursor, Framer, Fyxer, and many other fast-moving startups already run Parahelp in Plain. Their agents resolve tickets end-to-end - from product questions to technical troubleshooting - with an auto-resolution rate of >65%.
“We wanted an AI agent that could take action, not just provide information. Parahelp delivers on that!”
- Yannis Karagkiouloglou, Fyxer
How it works
You connect your customer agent as a machine user in your Plain workspace, and it works the queue like a team member.
When a ticket is assigned to it, it starts working on it - responding to customers across email, live chat, and Slack
When it needs to escalate a ticket, it reassigns the ticket to a team member, following your trial rules.
As it handles a ticket, it keeps Plain up to date - ticket state, priority, tags, and customer data
You define how your agent handles tickets by describing it to Parahelp - how it behaves in Plain, uses your other tools, what policies it follows and knowledge it uses, when and how it transfers a ticket, and more.
Customer agents built with Parahelp have resolved millions of tickets for the world’s fastest-growing companies, including Cursor, Replit, Lovable, Bolt, and Framer.
